Training Course:Call Handling (Certificate)School/Trainer:Doncaster College
Doncaster, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' To gain this NVQ a candidate must achieve the level of competence described in the NVQ units of competence.
The units of competence contain the national occupational standards for Level 2 NVQ in Call Handling, Level 3 NVQ in Call Handling Operations, Level 3 NVQ in Supervisory Call Handling and Level 4 NVQ in Managing Call Handling.
COURSE CONTENT
Level 2 NVQ in Call Handling Operations - Scheme Code 01747 is designed for people who handle calls on a daily basis. Examples of job titles include customer agent, associate, helpdesk operator, call handler, representative, liaison officer, administrator or service desk analyst.
Candidates must complete three mandatory plus three optional units.
Level 3 NVQ in Call Handling Operations - Scheme Code 01748 is also designed for people who handle calls on a daily basis but who have more experience. Their job title may describe them as a senior advisor, operator, group leader, campaign quality advisor or senior telephonist.
Candidates must complete four mandatory plus four optional units.
Level 3 NVQ in Supervisory Call Handling - Scheme Code 01749 is at a supervisory level, for people with the job titles such as supervisor, team leader, team manager, group leader, officer, customer or contact manager, group leader, officer, customer or contact manager, telephone exchange supervisor or switchboard supervisor.
Candidates much complete four mandatory plus four optional units.
Level 4 NVQ in Managing Call Handling - Scheme Code 01750 is designed for those people with management responsibilities, such as call centre manager, operations manager, team manager, performance manager and telecommunications manager.
Candidates must complete five mandatory plus four optional units.
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.don.ac.uk/
Phone:01302 553553
School Address/Venue(s):
Doncaster College
The Hub
Chappell Drive
Doncaster
DN1 2RF
United Kingdom
Jobs & Resumes: Doncaster
Houses & Roommates: Doncaster
Travel Agencies: Doncaster
Search other schools for Call Handling training resources.
Other training courses offered by Doncaster College:
Translation / Interpretation and Professional Interaction
International English Language
English as a Foreign Language
Marketing - Introductory Certificate
Marketing - Professional Certificate
Marketing - Professional Diploma
Marketing - Postgraduate Diploma
British Sign Language
Customer Service
Distributive Operations
Distribution, Warehousing and Storage
Team Leading
Telesales
Purchasing and Supply
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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