Training Course:Telesales (Certificate)School/Trainer:Doncaster College
Doncaster, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' NVQs have flexible structures, which allow candidates to gain recognition for the skills required in their job role.
COURSE DESCRIPTION
LEVEL 2
To achieve a full award, candidates must complete six units, comprising of four mandatory and two optional units.
Mandatory Units:
Continuously improve own sales performance
Contribute to effective working
Sell products and services over the telephone to customers
Contribute to maintaining effective customer service
Optional Units:
2 from a choice of 7 optional units
LEVEL 3
To achieve a full award, candidates must complete six units, comprising of four mandatory and two optional units.
Mandatory Units:
Forecast, monitor and evaluate own performance in achieving telesales targets
Design, implement and evaluate sales plans
Manage yourself
Create and maintain effective sales relationships
Generate and follow up telesales leads
Sell products and services over the telephone to customers
Solve problems on behalf of customers
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.don.ac.uk/
Phone:01302 553553
School Address/Venue(s):
Doncaster College
The Hub
Chappell Drive
Doncaster
DN1 2RF
United Kingdom
Jobs & Resumes: Doncaster
Houses & Roommates: Doncaster
Travel Agencies: Doncaster
Search other schools for Telesales training resources.
Other training courses offered by Doncaster College:
Marketing - Introductory Certificate
Marketing - Professional Certificate
Marketing - Professional Diploma
Marketing - Postgraduate Diploma
British Sign Language
Call Handling
Customer Service
Distributive Operations
Distribution, Warehousing and Storage
Team Leading
Purchasing and Supply
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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