Training Course:Customer Excellence for Finance StaffSchool/Trainer:Practical Training for Professionals
Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.
The Course Suits
Anyone working in a customer service role within a finance or collections environment.
Training Benefits
A greater understanding of the customers needs and how they rate customer excellence
Understand why customers complain especially when there is a financial implication and how to put things right
A greater understanding of the basic financial acts that govern what we do
How to measure and track customer excellence
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.ptp.co.uk/
Phone:01509 889632
School Address/Venue(s):
PTP House
102 Brook Street
Wymeswold
Leicestershire
LE12 6TU
United Kingdom
Jobs & Resumes: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester
Houses & Roommates: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester
Travel Agencies: Bristol, Birmingham, Edinburgh, Leeds, London, Manchester
Search other schools for Customer Excellence for Finance Staff training resources.
Other training courses offered by Practical Training for Professionals:
Assertiveness & Building Personal Confidence
Body Language
Call Centre
Customer Care
Dealing with Difficult People
Dealing with Incoming Calls Positively
Enhancing the Visitors Experience
Excellent Customer Care - Incoming Calls
How to say No and retain Customer Satisfaction
Account Management
Outstanding Customer Service Skills
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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