Training Course:Dealing with Difficult PeopleSchool/Trainer:Practical Training for Professionals
Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people.
The Course Suits
Front line staff who wish to improve their skills at handling difficult people in challenging situations.
Training Benefits
Recognise classic profiles of difficult people and strategies for handling them
Pre-empt challenging situations and avoid escalating them further
Recognise personality types with which you may clash
Handle aggressive behaviour
Calm angry, upset and unresponsive individuals
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.ptp.co.uk/
Phone:01509 889632
School Address/Venue(s):
PTP House
102 Brook Street
Wymeswold
Leicestershire
LE12 6TU
United Kingdom
Jobs & Resumes: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester
Houses & Roommates: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester
Travel Agencies: Bristol, Birmingham, Edinburgh, Leeds, London, Manchester
Search other schools for Dealing with Difficult People training resources.
Other training courses offered by Practical Training for Professionals:
Assertiveness & Building Personal Confidence
Body Language
Call Centre
Customer Care
Customer Excellence for Finance Staff
Dealing with Incoming Calls Positively
Enhancing the Visitors Experience
Excellent Customer Care - Incoming Calls
How to say No and retain Customer Satisfaction
Account Management
Outstanding Customer Service Skills
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
Tips:
Our combined search function does not only provide you with the training courses and students, but also talent resumes and jobs, or shared apartments nearby for rent. |
|
|
