Training Course:Dealing with Incoming Calls PositivelySchool/Trainer:Practical Training for Professionals
Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls and getting instant feedback from the trainer.
The Course Suits
Anyone receiving challenging telephone calls that wishes to improve their confidence and performance.
Training Benefits
To increase confidence in taking all incoming calls
Understand the importance of customer care in a sales environment
How to handle complaints in a positive way ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.ptp.co.uk/
Phone:01509 889632
School Address/Venue(s):
PTP House
102 Brook Street
Wymeswold
Leicestershire
LE12 6TU
United Kingdom
Jobs & Resumes: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester
Houses & Roommates: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester
Travel Agencies: Bristol, Birmingham, Edinburgh, Leeds, London, Manchester
Search other schools for Dealing with Incoming Calls Positively training resources.
Other training courses offered by Practical Training for Professionals:
Assertiveness & Building Personal Confidence
Body Language
Call Centre
Customer Care
Customer Excellence for Finance Staff
Dealing with Difficult People
Enhancing the Visitors Experience
Excellent Customer Care - Incoming Calls
How to say No and retain Customer Satisfaction
Account Management
Outstanding Customer Service Skills
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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