Training Course:How to say No and retain Customer SatisfactionSchool/Trainer:Practical Training for Professionals
Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' Saying ’No’ is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer’s expectations and how objections can be handled in a positive way.
The Course Suits
Any front-line staff who wish to improve their customer handling skills
Training Benefits
How to handle objections in a positive way
The ability to negotiate at all levels
To understand the importance of excellent customer care in a sales environment ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.ptp.co.uk/
Phone:01509 889632
School Address/Venue(s):
PTP House
102 Brook Street
Wymeswold
Leicestershire
LE12 6TU
United Kingdom
Jobs & Resumes: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester
Houses & Roommates: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester
Travel Agencies: Bristol, Birmingham, Edinburgh, Leeds, London, Manchester
Search other schools for How to say No and retain Customer Satisfaction training resources.
Other training courses offered by Practical Training for Professionals:
Call Centre
Customer Care
Customer Excellence for Finance Staff
Dealing with Difficult People
Dealing with Incoming Calls Positively
Enhancing the Visitors Experience
Excellent Customer Care - Incoming Calls
Account Management
Outstanding Customer Service Skills
Credit Control
Finance for Marketing and Sales People
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