Objection Handling Skills

Practical Training for Professionals
Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: ’I think it’s too expensive,’ they will lose the sale so quickly, that they might as well have answered ’I couldn’t agree with you more!’ Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with.Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these answers will soon become second nature to the delegates ensuring that they do not slip up if confronted by a difficult objection again.

The Course Suits
Any person in a sales or customer care role who wishes to improve their objection handling skills.

Training Benefits
To handle and overcome objections at all levels
How to maximise profit through negotiation
How to apply a close to a negotiating situation
Understand the importance of customer care in a sales environment ...''

Elements of this syllabus are subject to change.

Phone:01509 889632

School Address/Venue(s):

PTP House
102 Brook Street
Wymeswold
Leicestershire
LE12 6TU
United Kingdom

Jobs & Resumes: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester
Houses & Roommates: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester
Travel Agencies: Bristol, Birmingham, Edinburgh, Leeds, London, Manchester

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