Total Quality Management

Silicon Beach Training Ltd.
Brighton, East Sussex, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' In order to achieve the very highest standards of quality and customer satisfaction it is necessary to embed quality right across the organisation, in everything it does and with all staff. This is the underlying philosophy of Total Quality Management.

This Total Quality Management course provides a comprehensive look at Total Quality Management, what it is, how it can be used in all organisations and what the benefits are.

Total Quality Management Training Course Objectives:
At the end of the Total Quality Management training course participants will be able to:

Discuss the concept of Total Quality Management
Apply the ideas of Total Quality Management to their organisation
Identify useful quality improvement techniques
Describe how Total Quality Management can be introduced into their place of work
Total Quality Management Training Course Content
Defining Total Quality Management:
The concept of Total Quality Management
The philosophy behind Total Quality Management
Leading lights and their ideas
Principles of Total Quality Management:
The core principles in achieving Total Quality Management
Prevention not correction
Customer focus
Techniques used in Total Quality Management:
Process improvement
Benchmarking
Cause and effect
Measurement
Cost of quality
Implementing Total Quality Management:
Principles into practice
Leadership
Commitment and involvement
Organisational culture
Benefits of Total Quality Management:
To the customer �improved quality
To employees �increased satisfaction
To the organisation �better performance
...''

Elements of this syllabus are subject to change.

Phone:+44 (0)1273 622272

School Address/Venue(s):

86 Gloucester Road
Brighton
East Sussex
BN1 4AP
UK

Jobs & Resumes: Brighton
Houses & Roommates: Brighton

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