Training Course:ITIL V3 Service Management (Certificate)School/Trainer:Silicon Beach Training Ltd.
Brighton, East Sussex, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' This ITIL V3 training course is an intensive introduction to the ITIL service management framework, providing a “best practice�approach to all aspects of the service lifecycle which is designed to enable successful delivery and support of quality IT Services.
The ITIL V3 course consists of short lectures, discussions, examination technique, mock examinations and culminates in an invigilated exam on the third day. This ILIL V3 provides an excellent introduction to IT Service Management, and offers preparation for a Service Improvement Programme.
ITIL V3 Service Management Training Course Content
Gain an understanding of Service Management as a practice
The concept of “Service�
The concept of “Service Management�
Understanding Customer Requirements and building relationships
The concept of “Good Practice�
The process model and process characteristics
Gain an understanding of the Service Lifecycle
The objectives and business value for each phase in the lifecycle
Service Strategy
Understand and develop markets
Creation of value through services
The four main activities
Service Portfolio Management
Financial Management
Demand Management
Service Design
The importance of People, Processes, Products and Partners for Service Management
The five major aspects of Service Design
Different sourcing approaches and options
The Service Design Processes
Service Transition
Planning and setting expectations
The Service V model
Knowledge Management
Service Asset and Configuration Management
Change Management
Release and Deployment Management
Service Operation
Where the business value is realised
Achieving a Balance
Event Management
Incident Management
Request Fulfilment
Problem Management
Access Management
Understanding of the Functions
Continual Service Improvement
Vital to ensure continued Good Practice
The importance of Measurements and metrics
The Deming Cycle
Basic concepts, process activities, interfaces and metrics for the 7 step improvement process
The role of Governance for Continual Service Improvement
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.siliconbeachtraining.co.uk/
Phone:+44 (0)1273 622272
School Address/Venue(s):
86 Gloucester Road
Brighton
East Sussex
BN1 4AP
UK
Jobs & Resumes: Brighton
Houses & Roommates: Brighton
Search other schools for ITIL V3 Service Management training resources.
Other training courses offered by Silicon Beach Training Ltd.:
Lean Six Sigma Yellow Belt
Lean Six Sigma for Champions and Executives
Six Sigma Strategy
Six Sigma Change Management
Six Sigma Team
Balanced Business Scorecard
Business Process & Change Management
Supply Chain Management
Total Quality Management
Demand Management & Planning
ITIL V2 - V3 Managers Bridge
Web Design
Dreamweaver
Photoshop for Web Graphics
Flash
HTML
CSS
ActionScript 3
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