ITIL V2 - V3 Managers Bridge (Certificate)

Silicon Beach Training Ltd.
Brighton, East Sussex, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This five-day ITIL v2-v3 Managers Bridging Course provides you with a very intense and focused overview of the new and modified topics in ITIL v3.

This ITIL training course is intended for those who currently hold a pre-v3 Managers Certificate in IT Service Management and who are well-versed in ITIL’s terminology and processes.

This ITIL training course consists of lectures, discussions, individual and group exercises, examination technique, mock examinations and culminates in an invigilated exam on the final day.

ITIL V2 - V3 Managers Bridge Training Course Objectives
This ITIL training course aims to bridge the gap between the ITIL v2 Managers course and the new elements in ITIL v3. During this ITIL training course candidates will gain competencies in those areas that are new to v3 and be able to identify those areas that were well known at v2 but have changed significantly at v3.

ITIL V2 - V3 Managers Bridge Training Course Content
Introduction to ITIL V3

The Drivers behind ITIL v3
Benefits of ITIL V£
Overview of the Service Lifecycle

The objectives and business value of each phase in the lifecycle (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
Service Management as a practice

The concept of “Service� The concept of “Service Management�
Understanding Customer Requirements and building relationships
The concept of “Good Practice� The process model and process characteristics
The Lifecycle Phases in detail:

Service Strategy

Understand and develop markets
Creation of value through services
The four main activities
Risk Management
Service Strategy Processes
Service Design

The importance of People, Processes, Products and Partners for Service Management
The five major aspects of Service Design
Different sourcing approaches and options
The Service Design Processes
Service Transition

Planning and setting expectations
Value of Service Transition
The Service V model
Managing Change
Service Transition Processes
Service Operation

Where the business value is realised
Achieving a Balance
Understanding of the Service Operation Functions
Service Operation Processes
Continual Service Improvement (CSI)

Vital to ensure continued Good Practice
The value of Measurements and metrics
The Deming Cycle & CSI Model
Concepts , process activities, interfaces and metrics for the 7 step improvement process
Implementing IT Service Management

Generic Considerations
Specific implementation considerations for each stage of the lifecycle
Technology and Architecture

Generic Requirements
Service Automation
Planning and implementing Service Management technologies
Benefits of Tools and Technology ...''

Elements of this syllabus are subject to change.

Phone:+44 (0)1273 622272

School Address/Venue(s):

86 Gloucester Road
Brighton
East Sussex
BN1 4AP
UK

Jobs & Resumes: Brighton
Houses & Roommates: Brighton

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