Modelling Business Processes

Silicon Beach Training Ltd.
Brighton, East Sussex, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This Modelling Business Processes course is designed to be both practical and participative. It provides a comprehensive framework for process improvement and explores tools and techniques within this framework.

It is aligned with Paul Harmon’s work on Business Process Change and also to the modelling standards of the Unified Modeling Language.

Modelling Business Processes Training Course Objectives
At the end of this Modelling Business Processes training course, delegates will be able to:

Discuss various ideas and approaches for improving business processes
Model an organisation including the business environment and core business processes
Model current business processes using a standard notation
Analyse business tasks and specify their scope and behaviour
Analyse the human performance aspects of tasks and processes
Appreciate the levels of measurement needed to ensure process improvement
Evaluate and improve business processes by applying re-design patterns
Define frameworks for process re-design and implementation
Modelling Business Processes Training Course Content
1. Developments in Business process change

Organisations as systems
Value propositions and value chains
Business Process Reengineering - use and misuse
Workflow and packaged applications
Quality and quality management
The Capability Maturity Model
Information Technology driven process change
Mergers and acquisitions and their influence on process
2. Modelling organisations

Traditional view of an organisation
Modelling the external environment
Organisation diagrams
Value chains and core business processes
3. Modelling business processes

Business events and business rules
Business process modelling notation
The ’As is’ process diagram
4. Defining and performing tasks

Analysing a specific task
Compiling a task analysis worksheet
Analysing the human performance required to perform the task
Compiling a human performance analysis worksheet
5. Managing and measuring the business process

The basis of measurement
Functional versus process measures
Six Sigma
Role of the manager
6. Business process redesign

Focusing business process redesign
Process redesign patterns
The reengineering pattern
The simplification pattern
The value-added pattern
The gaps and disconnect pattern
The package solution pattern
The COULD process model
The ’To be’ process model
7. Implementing Business Process Change

A Framework for process redesign
Obstacles to Change
A change implementation process ...''

Elements of this syllabus are subject to change.

Phone:+44 (0)1273 622272

School Address/Venue(s):

86 Gloucester Road
Brighton
East Sussex
BN1 4AP
UK

Jobs & Resumes: Brighton
Houses & Roommates: Brighton

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