Active Listening Skills

Silicon Beach Training Ltd.
Brighton, East Sussex, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' To listen, really listen is a difficult thing to do. Frequently, we hear what someone is saying without giving it our full attention and without fully understanding what has been said.

This Listening Skills training course will give participants a range of techniques which they can use to improve their ability to listen.

Active Listening Skills Training Course Objectives
During this Listening Skills training course, delegates will:

analyse and increase understanding of the techniques of effective listening
discuss the skills of communication and focus on the art of listening
Listening Skills Training Course Content
Self Appraisal:
identify a range of verbal and non-verbal factors which affect others
examine current work relationships and identify problem areas
explore and satisfy individual needs; personal barriers
Conversation Openers:
the first impression
the importance of the initial stages of conversation
how a lack of listening at this stage can prove to be damaging
Passive Listening:
the use of eyes and acknowledgement tools
learning to be controlled when confronted with a passive listener
the tendency to over-compensate with un-needed phrases and words
holding the listener’s gaze
Acknowledgement Responses:
appropriate expressions and kinetics
paralinguistic
supportive acknowledgement responses
keeping the speaker at ease
Communication Breakdown:
background interference
how misunderstandings, misconceptions and poor judgment are the probable outcome of interference
judgmental interference
critical responses
Active Listening:
reflective listening rephrasing pertinent points and returning them to the speaker
using reflective listening in conjunction with passive listening and acknowledgement responses
the prevention of misunderstanding
Listening Skills:
the essence of communication in listening
reading and understanding
the fundamental advantage of reflective listening
Practical Application At Work:
how to apply a listening style
participants agree upon methods of implementation and discuss their own strengths and weaknesses as listeners
...''

Elements of this syllabus are subject to change.

Phone:+44 (0)1273 622272

School Address/Venue(s):

86 Gloucester Road
Brighton
East Sussex
BN1 4AP
UK

Jobs & Resumes: Brighton
Houses & Roommates: Brighton

Search other schools for Active Listening Skills training resources.

Staff Motivation
Assertiveness & Confidence Building
Time Management
Facilitation Skills
Facilitating Focus Groups
Presentation Skills
Communication Skills
Telephone Skills
Stress Management
Report Writing
Writing Business Plans
Minute Taking
Book Keeping
Budgeting & Cost Control
Effective Meetings
Innovation & Creativity in Business
Consulting Skills

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: In most cases you will get a unique submit code along with your each posting on this website. Please provide it as well as the message title if you want any assistance for editing/removal.