Sales

Silicon Beach Training Ltd.
Brighton, East Sussex, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This 2-day Introduction to Sales training course has been designed to develop the sales and service skills of any sales or service person working in face-to-face or telephone sales. The Sales Training course content covers all of the essential elements required to build effective rapport, understand the customer’s needs and gain commitment to a sale. The sales through service approach that is developed in this sales course is guaranteed to increase sales and customer retention levels.

Sales Training Course Objectives
This interactive Sales Training course provides delegates with the key skills required to deliver excellent customer service to all prospective and existing customers in order to maximise the sales potential of any SME.

Sales Training Course Content
Characteristics and behaviours of an unsuccessful sales person
Characteristics and behaviours of a successful sales person
Managing your attitude
Effective communication for face to face and telephone sales
Positive and negative language
Before the sales meeting/call
Recognising a sales process
Developing a powerful introduction
Managing customer responses
Fact - finding.
Wants Vs Needs
Effective questioning techniques to gain information and control the call
Developing our listening skills
The buying journey
Creating the desire
Presenting the price
How to gain commitment to the sale
Identifying smokescreen and real objections
How to handle objections
A departure to remember
Developing a personal action plan ...''

Elements of this syllabus are subject to change.

Phone:+44 (0)1273 622272

School Address/Venue(s):

86 Gloucester Road
Brighton
East Sussex
BN1 4AP
UK

Jobs & Resumes: Brighton
Houses & Roommates: Brighton

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