Training Course:Cisco Customer Voice Portal Developer (Certificate)School/Trainer:Skyline Advanced Technology Services
Campbell, Chicago, Reston, Fairfax, Columbia, United States
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' CVPD 7.0 teaches each student to use the CVP Studio graphical tool to build self-service IVR applications and to run and maintain them on the CVP VXML Server. This course also introduces the student to the other servers that may be part of their CVP solution.
Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio into a comprehensive full-featured application. Students also learn how to extend Studio using pre-written Java-based code.
Each student has his/her own development environment that includes the Cisco IOS voice gateway, speech recognition, text-to-speech, CVP Studio and VXML Server, and a soft-phone to place calls.
Students have ample practice analysing log files for debugging and using administrative scripts for graceful updates and suspensions of applications.
Objectives
Understand CVP software architecture and contact center integration
Understand VXML Server operation and administration
Build, execute, and debug CVP Call Studio applications, including:
Writing full featured applications using ASR, DTMF, TTS, Prerecorded Audio
Creating menus, collecting information from callers, confirming caller input, specifying custom input
Using prompts appropriately: Initial; NoMatch1,2,3; NoInput1,2,3; Help; Success; Disconfirmation
Configuring Tomcat to use SQL databases with CVP Call Studio
Understanding VoiceXML timers, enabling/disabling the terminating character, clearing pending DTMF tones
Working with multi-language applications
Working with speech recognition in CVP Call Studio.
Using Studio to create custom ASR grammars, and how to save these to files for better ASR resource management.
Writing CVP Call Studio Subroutines that you invoke from other Studio applications.
Incorporating ’Global Commands’ (eg, start over, agent, cancel, go back)
Taking recordings from callers, including Emergency Broadcast Messages
Handling and understanding VoiceXML events
Creating an Error Element
Creating variables, performing assignments and math calculations, using counters
Incorporating code written in other languages, including Java, into your Studio application to provide additional functionality and integration
Maintain VXML Server Software
Monitor performance and operation of VXML Server
Understand and use CVP VXML Server Activity Logging
Learn to configure Activity Logging to omit sensitive data
Configure automated purging of old logs on VXML Server
Enable Debug Logging of all VXML pages and exchanges with the gateway
Completely understand Administrative Scripts on VXML Server
Directory structure and what needs to be backed up
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.skyline-ats.com/
Phone:800-375-9546
School Address/Venue(s):
490 Division Street
Campbell, California, USA 95008
Jobs & Resumes: Campbell, Chicago, Reston, Fairfax, Columbia
Houses & Roommates: Campbell, Chicago, Reston, Fairfax, Columbia
Travel Agencies: Chicago, Fairfax, Columbia
Search other schools for Cisco Customer Voice Portal Developer training resources.
Other training courses offered by Skyline Advanced Technology Services:
IPv6 Fundamentals, Design and Deployment
Advanced Cisco IP Multicast
Optimizing Converged Cisco Networks
Cisco Unified Communications Manager
Cisco Unity Connection
CallManager System Administration
Cisco IP Telephony
Cisco Unified Communications IP Telephony
Cisco Unified MeetingPlace Solutions
Cisco Quality of Service
Cisco Unified Customer Voice Portal Implementation
Intelligent Contact Manager Boot Camp
Cisco ICM Product
Cisco IPCC Advanced Reporting
Cisco IPCC Enterprise Advanced Scripting
IP Contact Center Enterprise
Cisco Unified E-Mail and Web Interaction Manager Enterprise
Cisco Storage Networking Solutions
Cisco Advanced Storage Networking Solutions
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