Training Course:Cisco Unified Customer Voice Portal Implementation (Certificate)School/Trainer:Skyline Advanced Technology Services
Campbell, Chicago, Reston, Fairfax, Columbia, United States
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' Cisco Unified Voice Portal Implementation (CVPI) 7.0 is a hands-on, instructor-led course that covers the tasks necessary for the operation, administration, maintenance and provisioning (Ops Console) of Unified CVP as it is installed in a comprehensive Intelligent Contact manager Enterprise (ICME) environment. Lab exercises address the configuration of all CVP 7.0 product components as well as external components including gateways, gatekeepers, Unified Communications Manager (formerly known as CallManager), ICM and CVP studio so as to properly interface with CVP. The course addresses CVP serviceability issues such as troubleshooting, redundancy, failover and remote monitoring. The purpose of the course is to enable a student to achieve working-level competency on CVP 7.0.
Objectives
Explain the components, functions and call flow of a CVP solution when deployed in either a standalone or comprehensive model
Group, summarize and complete the steps necessary to configure a functional Unified CVP comprehensive deployment model with Unified ICME
Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP
Demonstrate setup and configuration of Unified CVP components to support Automatic Speech Recognition (ASR) and Text To Speech (TTS)
Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing
Associate VoiceXML as a technology and the benefits it provides to Unified CVP
Install and configure the CVP VoiceXML Solution for Unified CVP
Define and discuss security and reporting as it relates to a Unified CVP Solution
Define High Availability (HA) solutions including Diagnostics and Troubleshooting as it relates to a Unified CVP Comprehensive solutions
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.skyline-ats.com/
Phone:800-375-9546
School Address/Venue(s):
490 Division Street
Campbell, California, USA 95008
Jobs & Resumes: Campbell, Chicago, Reston, Fairfax, Columbia
Houses & Roommates: Campbell, Chicago, Reston, Fairfax, Columbia
Travel Agencies: Chicago, Fairfax, Columbia
Search other schools for Cisco Unified Customer Voice Portal Implementation training resources.
Other training courses offered by Skyline Advanced Technology Services:
Advanced Cisco IP Multicast
Optimizing Converged Cisco Networks
Cisco Unified Communications Manager
Cisco Unity Connection
CallManager System Administration
Cisco IP Telephony
Cisco Unified Communications IP Telephony
Cisco Unified MeetingPlace Solutions
Cisco Quality of Service
Cisco Customer Voice Portal Developer
Intelligent Contact Manager Boot Camp
Cisco ICM Product
Cisco IPCC Advanced Reporting
Cisco IPCC Enterprise Advanced Scripting
IP Contact Center Enterprise
Cisco Unified E-Mail and Web Interaction Manager Enterprise
Cisco Storage Networking Solutions
Cisco Advanced Storage Networking Solutions
Cisco Secure Access Control Server
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