Training Course:Intelligent Contact Manager Boot CampSchool/Trainer:Skyline Advanced Technology Services
Campbell, Chicago, Reston, Fairfax, Columbia, United States
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' The Skyline-ATS Intelligent Contact Manager Boot Camp v7.0 (ICMBC) is an accelerated class combining the complete Cisco classes for Cisco Intelligent Contact Management Product Training Part 1(ICMPT1), and Cisco Intelligent Contact Management Product Training Part 2(ICMPT2). The classes are condensed by having longer days (8:00 AM to 6:00 PM) and reducing the overlap. This allows those students who attend only to be away from their work for one week instead of the two weeks for the normal ICMPT1, and ICMPT2, classes.
The combination of ICMBC and IPCCE is equivalent to our IPCBC Bootcamp. If you sign up for ICMBC and IPCCE at the same time, you can attend both classes for $8,495, giving you a $495 discount off the regular pricing of the individual classes.
The two and a half day ICMPT1 portion covers an overview of the ICM, configuration, basic scripting, WebView reporting, as well as Pre-Routing, Post-Routing, and Translation Routing.
The two and a half day ICMPT2 portion provides the knowledge and experience necessary to install, set-up, support and troubleshoot the Cisco ICM system. Students will install and configure Cisco ICM software as it was used in ICMPT1. A pre-configured IPCC Express will be used for the second Contact Center and will be connected by the student installing an IPCC Express Gateway PG. Installation will also include a WebView Server, a Historical Data Server (HDS), and the optional products for Application Gateway and Database Routing. The Cisco Support Tools v2.0 is introduced and will be will be installed in class. Through the use of Support Tools Dashboard utility, and various monitoring and testing utilities, (the process Log files, command line reference) students will be able to identify, analyze, and diagnose various system alarms and events.
Objectives
After completing this course, the student should be able to:
Configure a generic ICM system using the Configure ICM utility (ICMPT1)
Create several call routing and administrative scripts using the Script Editor utility
Generate real time and historical ICM reports using standard templates from the Webview utility
Describe ICM system components, their functions, and processes that run on the System Components
Install the needed third party software for proper WebView operation
Install the ICM System Software in a duplexed Enterprise environment
Use the Cisco Support Tools Dashboard utility and ICM tools for basic System Administration and Troubleshooting
Identify solution models and their issues
Build an ICM Enterprise (ICMPT2) solution
Install, configure, test, and maintain ICM components for the single-site environment
Formulate and implement ICM call flows and routing scripts
Troubleshoot the ICM solution set
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.skyline-ats.com/
Phone:800-375-9546
School Address/Venue(s):
490 Division Street
Campbell, California, USA 95008
Jobs & Resumes: Campbell, Chicago, Reston, Fairfax, Columbia
Houses & Roommates: Campbell, Chicago, Reston, Fairfax, Columbia
Travel Agencies: Chicago, Fairfax, Columbia
Search other schools for Intelligent Contact Manager Boot Camp training resources.
Other training courses offered by Skyline Advanced Technology Services:
Optimizing Converged Cisco Networks
Cisco Unified Communications Manager
Cisco Unity Connection
CallManager System Administration
Cisco IP Telephony
Cisco Unified Communications IP Telephony
Cisco Unified MeetingPlace Solutions
Cisco Quality of Service
Cisco Customer Voice Portal Developer
Cisco Unified Customer Voice Portal Implementation
Cisco ICM Product
Cisco IPCC Advanced Reporting
Cisco IPCC Enterprise Advanced Scripting
IP Contact Center Enterprise
Cisco Unified E-Mail and Web Interaction Manager Enterprise
Cisco Storage Networking Solutions
Cisco Advanced Storage Networking Solutions
Cisco Secure Access Control Server
Building Enhanced Cisco Security Networks
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