IP Contact Center Enterprise

Skyline Advanced Technology Services
Campbell, Chicago, Reston, Fairfax, Columbia, United States

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Cisco IP Contact Center Enterprise v1.0 is based on ICM 7.0, CallManager 4.1 and CRS 4.0 software. Call flows have been created and are used as the basis to help students understand how to configure IP Contact Center and understand how it operates. The course also includes coverage of CAD, the Cisco Agent Desktop, and reporting.

This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product.
Objectives

After completing this course, the student should be able to:

ACCURATELY EXPLAIN THE IPCC SOLUTION CONCEPT
IDENTIFY SOLUTION MODELS AND THEIR ISSUES
BUILD A "CLEAN ORDER" FOR AN IPCC SOLUTION
DESIGN AN IPCC SOLUTION USING ALL APPLICABLE COMPONENTS
INSTALL, CONFIGURE, TEST, AND MAINTAIN IPCC COMPONENTS FOR THE SINGLE-SITE ENVIRONMENT
FORMULATE AND IMPLEMENT IPCC CALL FLOWS AND ROUTING
USE CISCO’S STANDARD IPCC DEPLOYMENT TOOLS
TROUBLESHOOT THE IPCC SOLUTION SET ...''

Elements of this syllabus are subject to change.

Phone:800-375-9546

School Address/Venue(s):

490 Division Street
Campbell, California, USA 95008

Jobs & Resumes: Campbell, Chicago, Reston, Fairfax, Columbia
Houses & Roommates: Campbell, Chicago, Reston, Fairfax, Columbia
Travel Agencies: Chicago, Fairfax, Columbia

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