Cisco Unified E-Mail and Web Interaction Manager Enterprise

Skyline Advanced Technology Services
Campbell, Chicago, Reston, Fairfax, Columbia, United States

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v1.1 is intended for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).

Objectives

Describe, at a high level, the features and functions of Cisco Unified EIM and Cisco Unified WIM for Cisco Unified Contact Center Enterprise (CCE)
Describe the architecture of Unified EIM and Unified WIM
Manage new users, roles, groups, and queues
Configure Cisco Unified EIM and Cisco Unified WIM
Create and manage an entire Knowledge Base
Create and manage workflows
Describe the use of the Agent Console
Describe of the integration and configuration of Cisco Unified CCE
Manage the web chat system
Describe supervisory tools, monitor agent work, join chat sessions, and create and use monitors and reports
Troubleshoot Cisco Unified EIM and Cisco Unified WIM issues and configure Cisco Unified CCE
...''

Elements of this syllabus are subject to change.

Phone:800-375-9546

School Address/Venue(s):

490 Division Street
Campbell, California, USA 95008

Jobs & Resumes: Campbell, Chicago, Reston, Fairfax, Columbia
Houses & Roommates: Campbell, Chicago, Reston, Fairfax, Columbia
Travel Agencies: Chicago, Fairfax, Columbia

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