Cisco Unified Operations Manager & Service Monitor (Certificate)

Skyline Advanced Technology Services
Campbell, Chicago, Reston, Fairfax, Columbia, United States

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' The Cisco® Unified Operations Manager and Service Monitor (CUOM-SM) v2.0 course teaches students how to effectively use Cisco Unified Communications Management products, including Cisco Unified Operations Manager, Cisco Unified Service Monitor, and the Cisco 1040 Sensors, to manage unified communications. The focus of the course is to provide knowledge about and practice with various Cisco Unified Operations Manager and Service Monitor functions, such as viewing unified communications devices, connectivity, alerts, and events; running diagnostic tests; and monitoring applications, devices, and the service quality of active call streams. Cisco Unified Operations Manager provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting. Cisco Unified Service Monitor provides alerts and reports about service quality by monitoring active call streams. Labs are available to reinforce what is discussed in the lecture.

Objectives

Upon completion of this course, you should be able to:

Describe what is meant by the term “unified communications�
Discuss the network management needs and challenges of unified communications
Describe the Cisco suite of products for managing the Cisco Unified Communications System
Understand the various service quality metrics and terminology for unified communications
Effectively use Cisco Unified Operations Manager to:
Monitor, diagnose, and troubleshoot Cisco Unified Communications deployments based on Cisco Communications Manager or Cisco Communications Manager Express
View IP phones, devices, and logical and physical connectivity
View alerts and events on the managed devices and run diagnostic procedures
View service quality alerts and run diagnostic procedures
Run diagnostic tests and reports on applications, network devices, and phones
Automatically notify personnel of alerts and events
Evaluate deployments and service provisioning with batch testing
Effectively use Cisco Unified Service Monitor to:
Manage and configure Cisco 1040 sensors
Monitor service quality at a system level through Cisco Voice Transmission Quality support and real-time service quality through Cisco 1040 Sensors
Alert network support personnel of poor service quality conditions
Effectively use both Operations Manager and Service Monitor to proactively manage customers�service expectations and diagnose and troubleshoot issues
...''

Elements of this syllabus are subject to change.

Phone:800-375-9546

School Address/Venue(s):

490 Division Street
Campbell, California, USA 95008

Jobs & Resumes: Campbell, Chicago, Reston, Fairfax, Columbia
Houses & Roommates: Campbell, Chicago, Reston, Fairfax, Columbia
Travel Agencies: Chicago, Fairfax, Columbia

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