Advanced Supervisory Skills Workshop

Stehle Associates
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Supervisors with experience of doing the job will be expected to tackle more and broader tasks. They may be asked to manage small projects, to take on budget responsibilities, or just to cope with greater volumes of work.

They will need to look at their own and their team’s capabilities and improve productivity to gain even higher levels of performance from staff reporting to them. New skills will be required to achieve these further demands and to move the supervisor’s capabilities to another level.

This course addresses the issues faced by supervisors needing to enhance the work they perform. It teaches the extra dimension required with discussion of continuous quality improvement and achieving customer service level agreements.

Who should attend:

This course is designed for experienced supervisors who need to improve their existing skills, and for organisations who wish to see improvement in their supervisors and measurable performance.

Prerequisites:

This is not a course for inexperienced staff.

What you will learn:

On successful completion of this workshop, attendees will be able to:

Apply coaching to improve team performance
Improve processes and document best practices for the team
Plan small projects by describing work products and outcomes
Describe the principles of quality management and implement quality improvement
Conduct performance appraisals
Conduct performance related interviews
Enhance communication through team briefings
Apply basic budgetary principles

What you will cover:

Coaching - why bother with it; using the PAPER process; keeping detailed coaching forms
Process improvement - swim lane diagrams, Ishikawa diagrams, document flowcharts; the six key improvement questions
Project planning - project purpose and scope; gaining consensus; milestones; work products and outcomes
Quality management - what we mean by quality; methods for quality improvement; quality circles; monitoring and improving performance against service level agreements
Performance Appraisals - types of appraisal (360 degree, performance, criterion-based); using performance appraisals to improve measurable performance and competency levels; appraisal outcomes
Performance related interviews - managing the poor performer; sickness interviews; personal development plans
Team briefings - frequency; reasons for regular structured communication; the briefing process
Budgeting - understanding your budgeting responsibilities; budget coding and monitoring; zero-based budgeting
...''

Elements of this syllabus are subject to change.

Phone:+44 (0)20 7917 9943

School Address/Venue(s):

Stehle Associates
212 Piccadilly
London W1J 9HG United Kingdom

Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London

Search other schools for Advanced Supervisory Skills training resources.

Activity Based Costing
Advanced Training Skills
Application System Design
Assertiveness
Benefits Management
Business Analysis Essentials
Business Analysis
Business Writing

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Facts: We serve the schools and students around the world. Major visitors come from India, United States, United Kingdom, Canada, Australia, Philippines, Malaysia, Singapore and South Africa.