Describing Business Processes

Stehle Associates
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' The concept of a business process is simple, but what it does and why it does it may be difficult to understand and explain. Given the task of describing processes it is likely that every member of the team will have a different approach and produce documents varying in content and style.

This tutorial brings rigour to the process of describing a business process. It addresses the needs of people who must recommend and implement change. Attendees will learn how to measure efficiency and effectiveness and be able to determine the cost of a process through an understanding of the resources it consumes.

Who should attend:

This course will benefit:

Business Analysts
Applications Support Analysts
and anyone who needs to understand, describe and improve the business process

Prerequisites:

No prior experience is required.

What you will learn:

On successful completion of the course, attendees will be able to:

Define processes and business processes
State the standard properties of all processes
Apply a consistent approach to the identification and documentation of processes
What you will cover:

Basic Principles - Process, data and dynamics; how processes are constructed and how the parts cooperate to deliver what is required; the object, property, role and relationship model; seeing relationships in diagrams and text; seeing what is missing from diagrams and text; using techniques and tools that are appropriate to the task in hand
Understanding Business Processes - What processes are; what to include in a process description; structuring the process description; efficiency and effectiveness; measuring defects like cycle time, throughput, waste and yield; where processes start and end; the e-business model; feedback mechanisms
A Structure for Process Description - Properties, Decomposition, Data Derivation and Data Flow, Dynamics, Quantification and Resource Consumption; Requirements Traceability
Process Decomposition - How to represent the decomposition of processes in the system; suitable diagrams; elementary processes and their relationship to initiating events, interrupts and resumes
Data Derivation and Data Flow - Inputs and outputs and the application interface; inputs to and outputs from the elementary processes and process steps; the data transformation; actions (create, modify, reference and destroy) on stored data
The Dynamics - Process triggers - events, conditions and other processes; how processes are interrupted and resumed; describing the pre, post and exit conditions for a process; process sequence; states (data and process) and state transition
Quantification and Resource Consumption - Frequency and timing; processors; resources consumed; cost drivers and activity based costing
Requirements Traceability - Adding trace properties to Business Requirements; the ’satisfies’ relationship; object lists and traceability
...''

Elements of this syllabus are subject to change.

Phone:+44 (0)20 7917 9943

School Address/Venue(s):

Stehle Associates
212 Piccadilly
London W1J 9HG United Kingdom

Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London

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