Improving Business Processes Workshop

Stehle Associates
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' This workshop addresses the needs of individuals who need to evaluate business processes, and recommend and make changes to improve the efficiency and effectiveness of the organisation.

The practical nature of this course ensures that much of the time is spent in workshop mode with attendees being required to think for themselves and to solve problems arising from their work.

Who should attend:

This course is suitable for each of:

Business Managers and Staff
Business Analysts
Prerequisites:

There are no prerequisites for this course. An active role in process improvement projects is expected.
What you will learn:

On successful completion of the course, attendees will be able to:

Describe business processes
Use techniques to identify improvements in business processes
Plan a programme of process improvement and manage the introduction of change
What you will cover:
Introduction to the Course - Course objectives; some definitions; personal introductions; how to initiate process improvement projects
Understanding Business Processes - What business processes are; how to describe a business process; the use of diagrams and checklists to ensure understanding of what is done; process objectives; distinguishing efficiency and effectiveness; measuring defects, cycle time, throughput, waste and yield
Business Events and Event Models - What business events are; context diagrams, what triggers a process and what responses a process will generate; how processes are interrupted and resumed; the event and process list
Process Decomposition - How to represent the decomposition of processes in the system; components of the diagram; elementary processes and their relationship to business events; what to include in, and exclude from, these diagrams
Activity Based Costing - How to determine the cost of a business process; fixed and variable costs; cost drivers; activity based management; the profit and added value generated by the process
Cause and Effect Analysis - How to describe business problems in terms of their causes and effects; quantifying business problems; setting objectives for the solutions to these problems
Critical Examination - How to critically examine the steps in a business process, and to identify the weaknesses that exist; information needs, exceptions, purpose and success
Problem Solving - How to use workshop sessions to identify solutions; using the questions ’how? why? what? where? when? and who?’ to identify how processes can be changed to enable the objectives to be met
Risk Management - Implementing the recommendations of the process improvement project; pitfalls; identifying risks; assessing the probability and impact of risk; the risk management process
...''

Elements of this syllabus are subject to change.

Phone:+44 (0)20 7917 9943

School Address/Venue(s):

Stehle Associates
212 Piccadilly
London W1J 9HG United Kingdom

Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London

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