Winning Techniques for Telephone Sales

Stehle Associates
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' To be the best in a sales environment is not easy. Often, wrong advice, no matter how well meaning, actually sets you up for failure. You begin to feel personally rejected and it is so easy to let this feeling colour subsequent calls.

This course will help you to develop a positive outlook that will work with the techniques taught. It will show how to handle all sales calls using a proven process that really works. The techniques taught will show you how to build rapport with customers that will improve your chances of gaining business.

Who should attend:

This course is aimed principally at staff whose job role requires that they spend a significant portion of their time making sales calls on the telephone to customers or prospects. Other staff who need to build rapport with customers without getting face-to-face will also benefit.

Prerequisites:

There are no prerequisites for this course.

What you will learn:

On successful completion of the course, attendees will be able to:

Use the process that will set you up for successful sales
Improve your success rate for making Sales
Manage and avoid stress due to difficult customers and rejection
Build rapport and ongoing relationships with customers
Work effectively without a fixed script
Use a technique to help to close the sale successfully
What you will cover:

The Starting Point - exploring current job; personal feelings; expectations of the day
Being Positive and Staying Positive - being a winner; tigers and hippo’s; difficulties caused by rejection; task versus emotion; keeping a professional outlook; separating task from emotion; building a maintaining a positive self esteem; practical hints and tips and good practice
Use of a process - what the process is; your role in the process - practice, practice, practice
Establishing Credibility - understanding the process from the customer’s point of view; what the customer is thinking; what the customer is trying to achieve
Establishing Rapport - the critical first minute; pacing; matching; criteria; words and phrases that get action and those that don’t; power words; ring backs and maintaining rapport
Personality Types - how to identify the type of person you are speaking to; use techniques to gain credibility
Getting the Business - How to close the sale and get the business; voice control, pace and word structure; action plans; on-going contact
Summary and Conclusions - expectations; benefits; personal action plans ...''

Elements of this syllabus are subject to change.

Phone:+44 (0)20 7917 9943

School Address/Venue(s):

Stehle Associates
212 Piccadilly
London W1J 9HG United Kingdom

Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London

Search other schools for Winning Techniques for Telephone Sales training resources.

Supervisory Skills for First Time Supervisors
Systems Investigation and Analysis
System Modelling Techniques
Team Working Skills
Time Management
Tools and Techniques for Specifying Systems
Training for New Trainers
Training Needs Analysis
Translating Strategy into Action
Walkthroughs and Inspections
Working in a Multi-National Environment

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Facts: We serve the schools and students around the world. Major visitors come from India, United States, United Kingdom, Canada, Australia, Philippines, Malaysia, Singapore and South Africa.