Conflict Resolution Skills

Sprott School of Business
Ottawa, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' The ability to successfully navigate one’s way through conflict is a skill no one should be without. This course will take the participant through all of the essential skills, techniques and tools necessary to conflict resolution. Whether you yourself are in a conflict with someone, or you have to facilitate a conflict between two or more people, this course will be an indispensable component of your professional development. Participants will come out of this course with an increased awareness of how to prevent conflict, and will develop abilities that will enable them to resolve conflict with much greater comfort, ease and effectiveness.
Program Content
Communication for Conflict Prevention and Resolution

The essential skills
Difficult conversations

Conflict Resolution Skills and Techniques

The person vs the problem
Moving from positions to interests
Brainstorming for solutions
Reality-checking
Agreement

Navigating through Emotional Content

The role of emotions
Anger
Defusing emotional intensity

Power and Impasse

Identifying sources of power
Balancing power
Identifying resistance
Handling resistance
Techniques for breaking impasse

Model for a Conflict Resolution Process

Identification and value of the different stages
Minimizing the recurrence of the conflict
Adapting the model

...''

Elements of this syllabus are subject to change.

Phone:(613) 520-2388

School Address/Venue(s):

Sprott School of Business
1125 Colonel By Drive
710 Dunton Tower
Ottawa, Ontario Canada
K1S 5B6

Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa
Travel Agencies: Ottawa

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