Dialogue and Interpersonal Communication

Sprott School of Business
Ottawa, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Quality of life turns on the quality of our interpersonal relationships and interpersonal skills are key to building relationships.. The twin skills of active listening and assertive communication enable you to effectively influence others; provide clear feedback; negotiate terms of engagement; and engage in meaningful dialogue. The principle of respect and understanding is integral to the content.
This program emphasizes self-awareness - building on participants�work and personal experiences, making it both practical and relevant. You will learn to use a model for creating clear and effective statements of your ideas and preferences; how to manage expectations by the judicious use of “no� and how to listen for meaning. Teaching methodologies include self-assessments, case studies, practice and coaching.

PROGRAM CONTENT

Practical applications of interpersonal communication including giving feedback, articulating ideas, negotiating wants and needs
Managing time, energy and resources through the judicious use of “no�
Self diagnosis of personal communication style
The power of verbal and non verbal assertiveness
A model of interpersonal communication
How to listen for understanding and meaning
How to manage feelings in interpersonal dialogue
How to listen with your eyes
Culture and communication
Five key skills for effective communication

WHAT YOU WILL LEARN

What complicates communication
5 key skills to make listening work effectively
How to decode and listen to non verbal communication
How to increase your personal influence though listening and effectively articulating your wants and preferences
Skills to distinguish relevant facts and feelings in order to proceed from common understanding
How to plan and initiate dialogue about issues important to you
How to reduce interpersonal conflict ...''

Elements of this syllabus are subject to change.

Phone:(613) 520-2388

School Address/Venue(s):

Sprott School of Business
1125 Colonel By Drive
710 Dunton Tower
Ottawa, Ontario Canada
K1S 5B6

Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa
Travel Agencies: Ottawa

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