Facilitation for Results

Sprott School of Business
Ottawa, Ontario, Canada

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Process facilitation can make the difference between work sessions that go nowhere and ones that are stimulating and productive. We form work teams and hold meetings to capitalize on the collective intellect, diversity of experience, and multitude of ideas of our employees. We hire the brightest and the best, and we expect the kind of results that will give us a competitive edge and generate profits. Yet meetings are often dreaded and work teams don’t always achieve the results they should. This course teaches you proven process facilitation techniques that will help you overcome organizational and individual barriers and lead to productive group work and learning.
PROGRAM CONTENT

Creating the Dynamic Group Session
Building results-oriented agendas
Creating room for innovation and out-of-the-box thinking while staying focused
Choosing the right techniques and tools for the job at hand
Agenda management and session pacing
Establishing facilitator credibility

Directing and Leading for Results
Your role and responsibilities
Listening to what is really being said (or not said)
Evaluating group interactions and outputs and providing feedback to the group

Tools and Techniques of Process Facilitation
Nominal group technique, brainstorming
Fish diagram, decision tree
Weighing exercises, simulations

Managing Group Dynamics
Conflict resolution, dysfunctional behaviour, lack of participation
Individual dominance, deferring to leader, group-think
Bringing sessions back on track

Closing for Results and Action
Getting to a decision
Setting action plans and accountabilities
...''

Elements of this syllabus are subject to change.

Phone:(613) 520-2388

School Address/Venue(s):

Sprott School of Business
1125 Colonel By Drive
710 Dunton Tower
Ottawa, Ontario Canada
K1S 5B6

Jobs & Resumes: Ottawa
Houses & Roommates: Ottawa
Travel Agencies: Ottawa

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