focusing on the customer

Techniques For Change Ltd.
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' In a competitive business environment your customers, internal and external, expect exceptional levels of customer service and it is this that will create lasting client relationships. Giving great customer service is about understanding your customer, managing information and people and mastering efficient and productive communication. This programme provides powerful tools and a range of useful techniques that will guarantee great customer service.
content
structuring the customer experience
proactive and reactive behaviour
effective communication �listening, vocabulary
understanding client behaviours and emotions
expressing empathy
creating lasting relationships
dealing with problems
setting service standards
motivating your team to ‘give great customer service�
features
customer experience model
easy to follow key behaviours
critical steps for customer handling ...''

Elements of this syllabus are subject to change.

Phone:+44 (0)1293 568817

School Address/Venue(s):

Timberham House,
Gatwick Airport,
West Sussex
RH6 0EY
England

Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London

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