Customer Care Workshop

Symmons Madge Associates Ltd.
Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' To assist all staff to project the correct image to your potential customers and clients to make your organisation user friendly. This course will involve some small group working in a workshop situation. It is designed for anyone who has any contact with users and their relatives to maximise your level of service and customer care.

Course Objectives:

Projecting a professional image, building rapport and presentation skills.
Customer service essential issues
Develop listening techniques to hear and understand the full issue.
Questioning and summarising skills
Putting your clients and users at ease
Handling complaints and angry customers
Managing different customer behaviour
Recovery strategies and how to turn a complaint into a satisfied customer
The benefits of having a positive attitude
...''

Elements of this syllabus are subject to change.

Phone:01446 775959

School Address/Venue(s):

Vale Forge
North Road
Cowbridge
Vale of Glamorgan
CF71 7DF
United Kingdom

Jobs & Resumes: Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough
Houses & Roommates: Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough
Travel Agencies: Belfast, Birmingham, Bristol, Dublin,

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