Providing Exceptional Client Service

Symmons Madge Associates Ltd.
Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' To understand the value of building long term relationships with clients to the business

Learning outcomes:
How to interact with clients and colleagues more effectively
Know the fundamentals of Transactional Analysis and how to use these skills in the workplace

Course Outline:
Clients are critical to the success of the organisation
Understanding who are our clients
Knowing what the clients require from us
Developing professional relationships with clients through effective communication
Managing every point of contact
Verbal, written and non-verbal skills
Telephone and face-to-face contact
Questioning techniques
Understanding Transactional Analysis
Dealing with dissatisfied and difficult clients
Source and benefits of complaints
Aiming for a win-win situation ...''

Elements of this syllabus are subject to change.

Phone:01446 775959

School Address/Venue(s):

Vale Forge
North Road
Cowbridge
Vale of Glamorgan
CF71 7DF
United Kingdom

Jobs & Resumes: Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough
Houses & Roommates: Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough
Travel Agencies: Belfast, Birmingham, Bristol, Dublin,

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