Training Course:Dealing with Complaints WorkshopSchool/Trainer:Symmons Madge Associates Ltd.
Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' To assist all staff maintain a professional approach in successfully dealing with a range of complaints from service users, their families and other parties. This course will involve some group working in a workshop situation. It is designed mainly for owners; managers and senior staff but will be of value to anyone who comes into contact with members of the public and service users
Course Objectives:
understanding the legislation and regulatory requirements
projecting a professional image, displaying genuine concern for the issue presented
displaying summarising skills
maintain the required times scales (or better them)
knowing who to involve, and when
develop recovery strategies to turn a complaint into a win-win situation ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.symmonsmadge.co.uk/
Phone:01446 775959
School Address/Venue(s):
Vale Forge
North Road
Cowbridge
Vale of Glamorgan
CF71 7DF
United Kingdom
Jobs & Resumes: Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough
Houses & Roommates: Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough
Travel Agencies: Belfast, Birmingham, Bristol, Dublin,
Search other schools for Dealing with Complaints training resources.
Other training courses offered by Symmons Madge Associates Ltd.:
Highway Maintenance
Measurement of Highway Works
Road Safety Audit, Environmental & Sustainability Awareness for Highway Engineers
Roads Drainage
Traffic Signs Manual
Customer Care
Providing Exceptional Client Service
Counselling Skills
Effective Interviewing Skills for Management
Leadership Skills
Managing Time and Delegation
Oral Communication
Report Writing for Non-Native Speakers
Team Building and Development
Quality Management
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