Developing Client Relationships

Symmons Madge Associates Ltd.
Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Managing key client relationships in the 21st Century is not a 9 to 5 occupation and often involves social activities, corporate events, hospitality and exhibitions. This one day course will explore the key skills and knowledge involved in ensuring that at every point of contact the relationships with the client is friendly, professional and effective.

Learning outcomes:
Know the key steps to successful networking
Understand Transactional Analysis

Aims & Objectives:
To understand how to build effective rapport and understanding with all clients using excellent communication skills
To understand how our behaviour affects our relationships will our clients
To be aware of the social etiquette involved in entertaining clients
To fully understand the importance of personal presentation and the impact of you as an individual on the relationship

Course Outline:

Key client management:
Understanding the principles
Managing the relationship professionally
Communication skills:
Our personal style
Transactional analysis
The effect of behaviour on relationships
Developing professional social skills:
Networking effectively:
Key skills for any networking event
Steps to successful networking
Managing yourself:
Personal appearance
o Dressing successfully ...''

Elements of this syllabus are subject to change.

Phone:01446 775959

School Address/Venue(s):

Vale Forge
North Road
Cowbridge
Vale of Glamorgan
CF71 7DF
United Kingdom

Jobs & Resumes: Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough
Houses & Roommates: Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough
Travel Agencies: Belfast, Birmingham, Bristol, Dublin,

Search other schools for Developing Client Relationships training resources.

Passing of Trains Over Broken Rail
Rail Safety Awareness
Railway CDM - Construction (Design & Management) Regulations
Railway Project Management
Railway Project Planning
Railway Signalling
Railways
Commercial Appreciation
Commercial Awareness
Creating a Culture of Innovation
Finance for Non-financial Managers
Internal Auditing to ISO 9001:2000
Marketing
Successful Bid Management
Value Management
CESMM
Estimates, Costs, Budgets & the Importance of Value
Estimating Procedures

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Facts: This website holds more than 300,000 training course records worldwide, with hundreds of new postings daily. All services in this website are free!