Training Course:Cisco ICM Multichannel Options (Certificate)School/Trainer:Tech 2000, Inc.
Herndon, Virginia, United States
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' This 5-day course is intended for personnel within a multi channel call center environment who will have day-to-day interaction with the ICM products from Cisco®. The course covers the ICM E-Mail Manager Option and the ICM Web Collaboration Option. The course will cover the features of both options as well as the integration with ICM.
You will learn:
Discuss the operation of the ICM 5 Web Collaboration and E-mail Manager options
Use the Cisco® Wizard tools to integrate each of these options with the ICM system
Implement and configure the ICM outbound option
Perform a number of configuration exercises to demonstrate the operation of:
Collaboration Option
E-Mail Manager Option
Universal Queue
Outbound option
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.t2000inc.com/
Phone:703.467.8600
School Address/Venue(s):
Tech 2000, Inc.
459 Herndon Parkway, Suite 8
Herndon, Virginia 20170 USA
Jobs & Resumes: Herndon
Houses & Roommates: Herndon
Search other schools for Cisco ICM Multichannel Options training resources.
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Cisco Secure Virtual Private Networks
Cisco Multiprotocol Storage Essentials
IP Telephony Express
Cisco IOS Unified Communications
Cisco IPCC/ICM Deployement Methodology
Cisco CallManager MCS Boot Camp
Cisco Voice over IP
Cisco IPCC Advanced Reporting
Cisco IPCC Advanced Scripting
Cisco Quality of Service
Cisco IP Transfer Point
CISCO UNIFIED CALLMANAGER MCS 5.0
ENTERPRISE DATA CENTER ARCHITECTURES
CCIE Routing & Switching
CCSP
Wireless Network Defense
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