Training Course:Cisco IPCC Advanced Reporting Workshop (Certificate)School/Trainer:Tech 2000, Inc.
Herndon, Virginia, United States
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' The Cisco Systems® Customizing ICM/IPCC Reports workshop is designed to provide students with a thorough understanding of the ICM reporting environment and the technical aspects of implementing custom reports in WebView. Although the workshop focuses on the IPCC implementation, participants familiar with traditional ICM installations can also benefit from the topics covered. In order to lay the groundwork necessary for the advanced reporting concepts, the course provides a detailed examination of how the components of the ICM work together to generate the reporting data.
Students will participate in hands-on exercises to build knowledge ranging from a basic understanding of the reporting tools to custom report design, construction, and implementation. After completing this course, the participants will have a solid foundation in the ICM reporting environment. They will be able to identify when customization is required and will have the skills necessary to build or modify WebView reporting templates from standard ICM summary tables.
You will learn to:
Describe the ICM environment
Understand typical call flows
Relate call flows to data generation
Name primary database tables
Describe primary formulas for ICM call statistics
Use InfoMaker to format and create templates
Add new templates to WebView
Navigate and query the ICM database schema
Assess the need for customization
Describe reporting best practices
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.t2000inc.com/
Phone:703.467.8600
School Address/Venue(s):
Tech 2000, Inc.
459 Herndon Parkway, Suite 8
Herndon, Virginia 20170 USA
Jobs & Resumes: Herndon
Houses & Roommates: Herndon
Search other schools for Cisco IPCC Advanced Reporting training resources.
Other training courses offered by Tech 2000, Inc.:
Cisco IOS Network Security
Cisco SAFE Implementation
Cisco Secure Virtual Private Networks
Cisco Multiprotocol Storage Essentials
IP Telephony Express
Cisco IOS Unified Communications
Cisco IPCC/ICM Deployement Methodology
Cisco CallManager MCS Boot Camp
Cisco Voice over IP
Cisco ICM Multichannel Options
Cisco IPCC Advanced Scripting
Cisco Quality of Service
Cisco IP Transfer Point
CISCO UNIFIED CALLMANAGER MCS 5.0
ENTERPRISE DATA CENTER ARCHITECTURES
CCIE Routing & Switching
CCSP
Wireless Network Defense
Hands-on Voice Over IP
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