Training Course:Arc Technical EnterpriseSchool/Trainer:Sunset Learning Institute, Inc.
Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, United States
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' The course will cover Arc Enterprise Console configuration plus how to configure Arc in a variety of different scenarios to ensure the installation meets end user requirements. In addition, a fourth day is included which covers the Arc Call Connect, Supervisor, Wallboard and Voice Connect.
Course Outline
System
System overview
Call routing into Arc
Loading Software
System Configuration
Setting up queue
Adding entries to the directory
Directory import & export
Adding extra information to calls
Adding Users
Setting break hours and destinations
Multiple locations
Recording voice messages
Setting up “In queue messaging�
System resilience
Whisper paging
Personal call park
Logging users out of queues
Taking queues out of service
Reporting
Supervisor tool overview
Sending & deleting messages
Live reporting
Setting alarms & thresholds
Adding new graphs and charts
Customizing Views
Call reports
Optimizing your system with reports
Producing graphs and charts
Logging users out of queues
Taking queues out of service
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.sunsetlearning.com/
Phone:888.888.5251
School Address/Venue(s):
11600 Sunrise Valley Drive
Suite 460
Reston, Virginia 20191 USA
6892 S. Yosemite Court
Suite 1-101
Centennial, Colorado 80112 USA
Jobs & Resumes: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Houses & Roommates: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Travel Agencies: Atlanta, Austin, Boston, Chicago, Dallas, Los Angeles,
Search other schools for Arc Technical Enterprise training resources.
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CCVP Bootcamp
Cisco Voice over IP
Cisco Gateways and Gatekeepers
IP Telephony Design
Unified Messaging
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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