Training Course:Cisco Unified Customer Voice Portal Development (Certificate)School/Trainer:Sunset Learning Institute, Inc.
Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, United States
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' This five-day course teaches each student to use the CVP Studio graphical tool to build self-service IVR applications and to run and maintain them on the CVP VXML Server. This course also introduces the student to the other servers that may be part of their CVP solution.
Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio into a comprehensive full-featured application. Students also learn how to extend Studio using pre-written Java-based code
Each student has his/her own development environment that includes the Cisco IOS voice gateway, speech recognition, text-to-speech, CVP Studio and VXML Server, and a soft phone to place calls.
Students have ample practice analyzing log files for debugging and using administrative scripts for graceful updates and suspensions of applications.
Course Outline
Overview of the full and stand alone CVP Deployment Models, including an overview of ICM Scripts to route calls to Call Studio applications
Writing Studio graphical applications which include:
Menus
Collecting caller input
Working with variables
Invoking Studio Subroutines from other Studio application (New!)
Using the Studio Debugger (New!)
Say it Smart to convert data into spoken audio (speak as date, time, digits, etc.)
Database interactions
Prompting and reprompting
VXML properties as they apply to CVP Studio
VXML events and Hotevent elements
Global commands (Hotlinks) to allow callers to ’start over’, ’go back,’ ’agent’
Handling errors
Understanding the VXML Root Document
Using Studio’s Documenter and Prompt Manager
Adding custom java components to Studio
Administration is covered throughout the course:
Configuring log file properties
Using logs for debugging
Enabling VXML loggin
Administrative scripts for graceful updates or suspensions of the server
Important files
Directories in which associated Java class files may reside
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.sunsetlearning.com/
Phone:888.888.5251
School Address/Venue(s):
11600 Sunrise Valley Drive
Suite 460
Reston, Virginia 20191 USA
6892 S. Yosemite Court
Suite 1-101
Centennial, Colorado 80112 USA
Jobs & Resumes: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Houses & Roommates: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Travel Agencies: Atlanta, Austin, Boston, Chicago, Dallas, Los Angeles,
Search other schools for Cisco Unified Customer Voice Portal Development training resources.
Other training courses offered by Sunset Learning Institute, Inc.:
IP Telephony Design
Unified Messaging
Cisco Quality of Service
Cisco ACE Appliance
ACE Operations and Configuration
Application Control Engine Service Module
Content Switch Operation and Configuration
Designing Data Center Application Services
Data ONTAP Fundamentals
Cisco Unified Customer Voice Portal Implementation
Unified Contact Center Express
Cisco Intelligent Contact Manager
Cisco Multilayer Switched Networks
Scalable Cisco Internetworks
CCNA
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