Training Course:Cisco Unified Customer Voice Portal Implementation (Certificate)School/Trainer:Sunset Learning Institute, Inc.
Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, United States
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' Cisco Unified Voice Portal Implementation (CVPI) 7.0 is a hands-on, instructor-led course that covers the tasks necessary for the operation, administration, maintenance and provisioning (Ops Console) of Unified CVP as it is installed in a comprehensive Intelligent Contact manager Enterprise (ICME) environment. Lab exercises address the configuration of all CVP 7.0 product components as well as external components including gateways, gatekeepers, Unified Communications Manager (formerly known as CallManager), ICM and CVP studio so as to properly interface with CVP. The course addresses CVP serviceability issues such as troubleshooting, redundancy, failover and remote monitoring. The purpose of the course is to enable a student to achieve working-level competency on CVP 7.0 .
Course Objectives
After completing this course the student should be able to:
Explain the components, functions and call flow of a CVP solution when deployed in either a standalone or comprehensive model
Explain the components, functions and call flow of a CVP solution when deployed in either a standalone or comprehensive model
Group, summarize and complete the steps necessary to configure a functional Unified CVP comprehensive deployment model with Unified ICME
Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP
Demonstrate setup and configuration of Unified CVP components to support Automatic Speech Recognition (ASR) and Text To Speech (TTS)
Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing
Associate VoiceXML as a technology and the benefits it provides to Unified CVP
Install and configure the CVP VoiceXML Solution for Unified CVP
Define and discuss security and reporting as it relates to a Unified CVP Solution
Define High Availability (HA) solutions including Diagnostics and Troubleshooting as it relates to a Unified CVP Comprehensive solutions ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.sunsetlearning.com/
Phone:888.888.5251
School Address/Venue(s):
11600 Sunrise Valley Drive
Suite 460
Reston, Virginia 20191 USA
6892 S. Yosemite Court
Suite 1-101
Centennial, Colorado 80112 USA
Jobs & Resumes: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Houses & Roommates: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Travel Agencies: Atlanta, Austin, Boston, Chicago, Dallas, Los Angeles,
Search other schools for Cisco Unified Customer Voice Portal Implementation training resources.
Other training courses offered by Sunset Learning Institute, Inc.:
Unified Messaging
Cisco Quality of Service
Cisco ACE Appliance
ACE Operations and Configuration
Application Control Engine Service Module
Content Switch Operation and Configuration
Designing Data Center Application Services
Data ONTAP Fundamentals
Cisco Unified Customer Voice Portal Development
Unified Contact Center Express
Cisco Intelligent Contact Manager
Cisco Multilayer Switched Networks
Scalable Cisco Internetworks
CCNA
CCDA
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