Training Course:Unified Contact Center Express (Certificate)School/Trainer:Sunset Learning Institute, Inc.
Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, United States
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' This five-day course provides knowledge and hands-on deployment experience for Unified Contact Center Express and Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments and troubleshooting.
Course Objectives
After completing this course, students will be able to:
Design and plan a Unified Contact Center Express and a Unified IP IVR Implementation
Install or discuss all CRS components, servers and clients
Configure all CRS components
Build workflow applications to exploit Unified IP IVR features and capabilities
Build contact center workflows to exploit Unified Contact Center Express features and capabilities
Deploy and use Agent and Supervisor Desktop software
Deploy Outbound Preview Dialer for Unified CCX v5.0
Troubleshoot installations and workflows ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.sunsetlearning.com/
Phone:888.888.5251
School Address/Venue(s):
11600 Sunrise Valley Drive
Suite 460
Reston, Virginia 20191 USA
6892 S. Yosemite Court
Suite 1-101
Centennial, Colorado 80112 USA
Jobs & Resumes: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Houses & Roommates: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Travel Agencies: Atlanta, Austin, Boston, Chicago, Dallas, Los Angeles,
Search other schools for Unified Contact Center Express training resources.
Other training courses offered by Sunset Learning Institute, Inc.:
Application Control Engine Service Module
Content Switch Operation and Configuration
Designing Data Center Application Services
Data ONTAP Fundamentals
Cisco Unified Customer Voice Portal Development
Cisco Unified Customer Voice Portal Implementation
Cisco Intelligent Contact Manager
Cisco Multilayer Switched Networks
Scalable Cisco Internetworks
CCNA
CCDA
CiscoWorks LMS
Cisco IOS Network Security
Securing Networks with ASA
Cisco Unified Wireless Networking
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