Training Course:ITIL v2 (Certificate)School/Trainer:Sunset Learning Institute, Inc.
Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, United States
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' In this course, you’ll focus on implementing and managing the processes and functions involved in managing exceptions in normal infrastructure control and service delivery, including being able to organize an effective Service Desk function, along with the related Incident and Problem Management processes. These processes are aimed at optimizing quality of service by effectively responding to incidents and problems, as well as proactively preventing their occurrence. The Service Desk supports IT service users and restores service in the event of a disruption. This course will prepare you for the two-hour-long ITIL Practitioner exam offered on the last day of class at 3 PM.
Course Outline
Introduction
ITIL Training Possibilities
Exam Specifications Review
ITIL/ITSM Overview
Theory: Problem Management
Case Study
Practical AssignmentL Service Desk Management
Theory: Incident Management
Case Study
Practical Assignment: Service Desk Management
Theory: Problem Management
Case Study
Practical Assignment: Problem Management
Theory: Process Relationships
Practical Assignment: Integrated Processes
Review Session
Sample Exam
Exam Preparation
IPSR Certification Exam ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.sunsetlearning.com/
Phone:888.888.5251
School Address/Venue(s):
11600 Sunrise Valley Drive
Suite 460
Reston, Virginia 20191 USA
6892 S. Yosemite Court
Suite 1-101
Centennial, Colorado 80112 USA
Jobs & Resumes: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Houses & Roommates: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Travel Agencies: Atlanta, Austin, Boston, Chicago, Dallas, Los Angeles,
Search other schools for ITIL v2 training resources.
Other training courses offered by Sunset Learning Institute, Inc.:
Cisco Unified Communications Manager 6
Cisco 7600 Series Essentials
Cisco CRS-1 Essentials
CCVP
Cisco Channel Sales AM Specialization Boot Camp
MCSA
Red Hat Linux System Administration
Microsoft Windows Server 2003 Network Infrastructure
Red Hat Linux Essentials
VMware VI 3.5 Ultimate Bootcamp & Official Certified Virtualization Expert
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
Facts:
This website holds more than 300,000 training course records worldwide, with hundreds of new postings daily. All services in this website are free! |
|
|
