Building Sustainable Relationships

The University of Auckland Business School
Auckland, New Zealand

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' The world of business is a complex web of relationships. For organisational members to be effective, they need to relate to a large variety of people. This Short Course explores the key skills required to foster and maintain long lasting relationships. It particularly focuses on building trust and sustaining credibility.

Topics Covered
Building Sustainable Relationships mainly looks at the techniques for building rapport. The word rapport comes from the French word rapprochement, which means “establishing or restoring of harmony and friendly relations� It is the feeling of trust and comfort, when someone knows, hears, understands, accepts and values us. It is what most of our relationships are based on.

In addition, this Short Course will explore:

Six business trends that are changing the way companies operate
Five-step rapport action plan
Adapting to different communication styles
Synchronicity, or conversational dance and rhythm
Key listening and questioning skills required to build sustainable relationships
Assertiveness, or communicating responsibly
Steps to giving and receiving feedback
Techniques in reading the contextual dimensions of communication
...''

Elements of this syllabus are subject to change.

Phone:0800 800 875

School Address/Venue(s):

The University of Auckland - Business School,
Graduate School of Enterprise.
Private Bag 92019, Auckland
New Zealand

Jobs & Resumes: Auckland
Houses & Roommates: Auckland
Travel Agencies: Auckland

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