Conflict Management

The University of Auckland Business School
Auckland, New Zealand

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' In today’s higher-stress workplace, the ability to understand conflict and how to resolve it is becoming an important tool for managers.

This course examines a number of practical ways for preventing, managing and resolving workplace conflict. Participants will be exposed to self-analysis approaches as well as case study situations in order to build up a tool kit of conflict management strategies.

Topics Covered
Participants will examine a number of conflict management issues including:

Defining the conflict process
Assessing different kinds of workplace conflict
Analysing elements of conflict structure
Recognising the sources of conflict
Understanding the pros and cons of conflict management strategies
Dealing with difficult people in the workplace
Discovering dominant conflict handling styles
Assessing how people go about getting things done and how this impacts workplace conflict
Realising what can and can’t be changed in the workplace
Using steps for conflict resolution
Analysing the more complex structures of team conflict resolution
Taking the paradigm shift to mediation and understanding the importance of mediation as a means of conflict management
Constructing strategies for the management of organisational conflict
This is a highly interactive course that encourages participants to apply their knowledge to various working situations.

...''

Elements of this syllabus are subject to change.

Phone:0800 800 875

School Address/Venue(s):

The University of Auckland - Business School,
Graduate School of Enterprise.
Private Bag 92019, Auckland
New Zealand

Jobs & Resumes: Auckland
Houses & Roommates: Auckland
Travel Agencies: Auckland

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