Service Level Agreements

The University of Auckland Business School
Auckland, New Zealand

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' The survival of a business depends on the successful delivery of service in three key areas:
1. by its business units
2. by its external suppliers
3. as a supplier to its customers.

A good programme of Service Level Agreements establishes the structure and processes to ensure the success of a business. However, the majority of Service Level Agreements are doomed to failure through poor construction and management.

This course will examine the process required for a successful Service Level Agreement and enable participants to practice writing a Service Level Agreement relevant to their business.

...''

Elements of this syllabus are subject to change.

Phone:0800 800 875

School Address/Venue(s):

The University of Auckland - Business School,
Graduate School of Enterprise.
Private Bag 92019, Auckland
New Zealand

Jobs & Resumes: Auckland
Houses & Roommates: Auckland
Travel Agencies: Auckland

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