Conflict Resolution

CP Training Consortium
London, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' The programme develops the self-awareness of the participant to enable the utilisation of techniques for conflict handling, and embracing an understanding of different conflict drivers and their emotional implications.
Programme Outcomes:
At the end of the programme, students will be able to:
1. Identify the principle causes of conflict in the workplace.
2. Outline a range of strategies for resolving specific conflict situations
3. Differentiate between conflict situations which are potentially harmful and those that could be channelled to useful effect.
4. Identify long-term measures to securing a conflict-free workplace.
The core topics of the programme will be:

Understanding conflict
Self-awareness in conflict situations
Conflict assessment and evaluation
The Communication Challenge
Developing Constructive Resolutions

Managing Emotional Implications
Devising an Action Plan for more effective conflict management.
...''

Elements of this syllabus are subject to change.

Phone:+44 (0) 1323 441445

School Address/Venue(s):

CP Training Consortium
PO Box 28
Hailsham
East Sussex
BN27 1RA
United Kingdom

Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London

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