Dealing with Difficult People Workshop

Track Training Services (UK) Ltd.
Gnosall, Staffordshire, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' By the end of the workshop delegates will be able to:

Identify the main causes of negative behaviour.
Identify a range of processes for handling this behaviour.
Have practised the key skills.
Deal with the behaviour with increased confidence.
Contents:

Delegate and tutor introductions.
Delegate objectives.
What do we mean by negative behaviour?
Possible causes of negative behaviour.
“Have they always been difficult?�
Causes of inter-personal/organisational conflict.
Use of Causal Analysis.
Meeting with the Individual.
Introduction to Cause and Effect analysis.
The Key Skills.
Introduction to Assertiveness.
If all else fails?
Discussion of delegate issues.
Delegate Action Planning.
Course review and evaluation. ...''

Elements of this syllabus are subject to change.

Phone:01785 823583

School Address/Venue(s):

Track Training Services (UK) Ltd
6 Elmwood Close
Gnosall
Staffordshire
ST20 0RR
UK

Jobs & Resumes: Gnosall
Houses & Roommates: Gnosall

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