Advocacy Skills

Track Training Services (UK) Ltd.
Gnosall, Staffordshire, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' How you engage with other people, organisations, communities and stakeholders may shape the image and future success of your organisation. You may need to influence, persuade and negotiate with people. You may need to understand and recognise their perceptions, expectations and alternative priorities. This programme discusses strategies and techniques for getting your message across. It will be valuable for those managing others to achieve the same outcomes. Whether dealing with public meetings, negotiations, surgeries or on the street, the tools and techniques gained will provide practical, pragmatic guidance.



Objectives:



At the end of the programme you will be able to:

enhance your organisation’s reputation
identify suitable means of communication with a range of audiences
recognise and manage sensitive issues
handle hostile and emotive questioning with confidence
Content:



The programme is designed to build on existing skills and will include:

the principles of successful communications
the principles of effective planning
understanding your audience and acknowledging expectations
influencing chairpersons and other bodies to ensure your interests are properly represented
dealing with emotive and negative questioning
dealing with strong emotions and controlling interruptions
managing your communication, your reputation and handling uncertainty
selling a professional image
action planning
...''

Elements of this syllabus are subject to change.

Phone:01785 823583

School Address/Venue(s):

Track Training Services (UK) Ltd
6 Elmwood Close
Gnosall
Staffordshire
ST20 0RR
UK

Jobs & Resumes: Gnosall
Houses & Roommates: Gnosall

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Managing Difficult Team Members
Understanding and Managing Staff Performance
Managing the Performance of Part-time and Volunteer Staff
Managing Virtual Teams
Middle Manager Development
Motivation and Delegation
Planning for Success and Objective Setting
Team Leader/Supervisor Development
Assertiveness Skills
Communicating with Confidence
Creating the right Professional Image
Effective Tele-Sales Techniques
Giving and Receiving Feedback
Interpersonal Skills
Managing Stress In The Workplace

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