Assertiveness Skills Workshop

Track Training Services (UK) Ltd.
Gnosall, Staffordshire, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' By the end of the workshop delegates will be able to:

Deal firmly and convincingly with others.
Handle aggression without becoming aggressive.
Recognise the three basic behavioural options.
More readily achieve your needs/requirements in a variety of workplace situations.
Contents:

Tutor and delegate introductions.
Review of course objectives/Learning Logs.
Understanding the difference between Assertive, Non-Assertive and Submissive Behaviour.
Recognising the Behaviours.
Individual Rights.
The Advantages of Assertive Behaviour.
Assertive Techniques:
-Coping with Put Downs and Criticism.
-Dealing with Feelings.
-The XYZ Formula.
-Handling Aggression.
-Resolving Conflict.
-Getting to 慛O?
-Disarming Anger.
Assertiveness Skills:
-Questioning/Listening.
-Giving and Receiving Feedback/Body Language
Action Planning for Improved Workplace Performance
...''

Elements of this syllabus are subject to change.

Phone:01785 823583

School Address/Venue(s):

Track Training Services (UK) Ltd
6 Elmwood Close
Gnosall
Staffordshire
ST20 0RR
UK

Jobs & Resumes: Gnosall
Houses & Roommates: Gnosall

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