Professional Telephone Techniques Workshop

Track Training Services (UK) Ltd.
Gnosall, Staffordshire, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Learning Objectives:

By the end of the workshop delegates will be able to:
Understand the Key techniques for providing professional Customer Service on the telephone.
Manage a variety of different callers.
Manage complaints in a professional manner.
Exercise the key skills required to achieve positive outcomes.
Contents:

Tutor and delegate introductions.
Review of course objectives.
The Power and Perils of using the telephone.
Proper Planning …�
3 key stages to ensure professionalism.
Dealing with different types of callers.
Handling complaints.
Effective Communication.
Creating the Right impression.
Using your vocal skills.
10 tips to ensure Effective Listening.
Questioning skills.
Taking Notes.
Activities/case studies.
Personal Action Planning. ...''

Elements of this syllabus are subject to change.

Phone:01785 823583

School Address/Venue(s):

Track Training Services (UK) Ltd
6 Elmwood Close
Gnosall
Staffordshire
ST20 0RR
UK

Jobs & Resumes: Gnosall
Houses & Roommates: Gnosall

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