Creating Excellent Customer Service

Track Training Services (UK) Ltd.
Gnosall, Staffordshire, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' If your organisation does not have a unique service/product to sell ( and 99.9% don’t ) then the ONE thing that makes a real difference is the quality of your Customer Service.

Find out how to get it right - from those who know how do it right.

We will assist you in the following key areas of Excellent Customer Service:

overcoming resistance to change
gaining commitment and desire from front line staff
ensuring the involvement and consultation necessary at all levels
choosing a Customer Service Champion
setting up project teams to ensure implementation
establishing clear benefits for all
gaining support from Senior Management
training Managers to lead with Energy, Enthusiasm and Example
setting and implementing in-house Customer Service standards
avoiding the ’short term fix’ scenario
flexible in-house delivery
Maintaining The Momentum after we have gone
...''

Elements of this syllabus are subject to change.

Phone:01785 823583

School Address/Venue(s):

Track Training Services (UK) Ltd
6 Elmwood Close
Gnosall
Staffordshire
ST20 0RR
UK

Jobs & Resumes: Gnosall
Houses & Roommates: Gnosall

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