Providing Excellent Customer Service Workshop

Track Training Services (UK) Ltd.
Gnosall, Staffordshire, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced

Course Description:

'' Learning Objectives:

By the end of the workshop delegates will be able to -

Be aware of their customer’s needs and wants.
Achieve good customer service using clear, positive, assertive communication.
Work towards a solution with the customer.
Create rapport with the customer.
Maintain the customer relationship.
Contents:

Delegate and tutor introductions.
Review of course objectives/Learning Logs.
What is Customer Service?
Why is it important?
Who’s job is it anyway?
The Benefits of Excellent Customer Service.
Knowing your Customers.
Knowing their expectations?
Handling issues: Do’s and Dont’s.
Handling Complaints �The Four Step Model.
Developing Customer Service Standards.
Personal Action Planning.
...''

Elements of this syllabus are subject to change.

Phone:01785 823583

School Address/Venue(s):

Track Training Services (UK) Ltd
6 Elmwood Close
Gnosall
Staffordshire
ST20 0RR
UK

Jobs & Resumes: Gnosall
Houses & Roommates: Gnosall

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