Training Course:Creating a Balanced Scorecard and a Performance Management Framework WorkshopSchool/Trainer:UNICOM
London, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' This workshop is the perfect introduction to the balanced scorecard and performance management. Delivered by world-leading expert Bernard Marr, this practical course covers all the latest knowledge, tools and templates about this popular and fast evolving topic. In this interactive workshop delegates will learn how to create a meaningful scorecard and performance management framework, how to map their strategy into a strategy map, how to design relevant key performance indicators, how to ask the right key performance questions and how to set meaningful targets.
鈥淐reating a Balanced Scorecard and a Performance Management Framework鈥?is one of the longest running and most successful courses on the topic. Designed, delivered and constantly updated by the Advanced Performance Institute, it ensures that participants will get the latest insights based on a wealth of real life implementation experience. The aim of this workshop is to provide a solid introduction to this exciting topic and to give a refresher to those who have been temporarily out of touch with this fast evolving field.
To manage performance organisations need to understand where they are, where they are going and what needs to be done to get to where they want to be in the future. Without a strategic performance management approach it is impossible to address these fundamental issues. Well designed performance management approaches and performance indicators enable managers to track whether their organisation is moving in the right direction.
Scorecards, strategy maps and performance indicators have proven to be a powerful means of translating strategy into action and ensuring that organisations focus on what really matters to their success. They are tools that help managers to clarify the value proposition and as well as the drivers and enablers of success. In today鈥檚 world it is the performance drivers, especially the intangibles and the way these are managed and deployed, that distinguishes successful organisations from others.
Organisations therefore need to identify the drivers of success such as customer relationships, brand image, processes, skills and know-how of people etc., and understand how they deliver value and lead to successful performance. Strategy maps are the tools that enable firms to visualise how performance drivers lead to value creation and successful performance. This interactive workshop is designed to take delegates through the design process of an actual scorecard, a strategy map, key performance questions and performance indicators. Using a case example and guided by step-by-step processes and templates, delegates will experience the practical applications of these tool.
Participants will learn how to define objectives in the four perspectives:
路 Financial Perspective
路 Customer Perspective
路 Internal Processes Perspective
路 Learning and Growth Perspective
They will then learn how to translate the objectives into a cause-and-effect strategy map and how to design meaningful and relevant performance indicators. Overall the workshop is designed to give participants a practical introduction to and a thorough understanding of Balanced Scorecards and Strategy Maps as state of the art strategic performance management tools.
Key Learning Points
路 Introduction to strategic performance management
路 Background and rationale of the balanced scorecard and strategy maps
路 Strategy Maps - how to build a causal map with strategic objectives that are integrated and aligned?
路 Designing key performance questions 鈥?how to identify the real information needs?
路 Measuring performance - why and how do we measure performance?
路 Creating key performance indicators - How to design meaningful and actionable performance indicators?
路 Setting targets 鈥?how to design meaningful and relevant targets?
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.unicom.co.uk/
Phone:+44 (0)1895 256484
School Address/Venue(s):
UNICOM R&D House
One Oxford Road
Uxbridge
Middlesex
UB9 4DA
UNITED KINGDOM
Jobs & Resumes: London
Houses & Roommates: London
Travel Agencies: London
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Other training courses offered by UNICOM:
PRINCE2 Foundation & Practitioner
ISEB Advanced Certificate in Programme and Project Support Office
ISEB Certificate in Programme and Project Support Office Essentials
CMMI
CMMI - Staged and Continuous Representations
Agile Testing
Agile for Developers
Agile for Project Managers
Agile - Revolution or Evolution
Using Balanced Scorecard and Performance Measures to Drive Organisational Success
Making Balanced Scorecards and Performance Management Work
Producing Effective Business Cases for Experienced Project and Programme Managers
Talent Management / Workforce Succession planning
Supporting Transformational Change
Tools and Techniques for Great Stakeholder Management
Maximising the Potential of your Programme / Project Team
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