Training Course:Client service excellence WorkshopSchool/Trainer:The University of Sydney Centre for Continuing Education
Sydney, NSW, Australia
Course Format: Classroom | E-learning | Virtual Class | Online/Live | On-site/In-house | Blended | Self-paced
Course Description:
'' How do you deliver excellent service to your clients, day after day, no matter what other issues and problems are going on? This course focuses on the skills you need to consistently exceed your clients’ expectations. It will enhance both your skills and your confidence in handling interactions with clients and enable you to implement best practice client service techniques. During this intensive workshop we’ll cover the key skills and techniques needed to provide outstanding service to all your clients - internal as well as external - how to generate client loyalty and how to deal with complaints and other difficult situations. The approach is highly interactive, giving you the opportunity to practise all the skills you learn. ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.cce.usyd.edu.au/
Phone:+61 2 9036 4789
School Address/Venue(s):
160 Missenden Road Newtown NSW 2042 Australia
Jobs & Resumes: Sydney
Houses & Roommates: Sydney
Travel Agencies: Sydney
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